A support case definition: for any issue for Application login, using any features &functionality and opt-in or opt-out of certain 3rd party integrations such as Zoom.us. Customers can create a support case by either sending email or calling to the myVax support team.

Based on plan offered to users, below are the SLAs guaranteed either to resolve the support or to provide the workaround so that users are unblocked from the issue.

Support team would resolve the issue with-in 6 hours post raising the issue if raised with-in working hours.

Support team would resolve the issue with-in 2 hours post raising the issue if raised with-in working hours.

Support team would enable Zoom.us integration related access with-in 1 working day.

Support team would enable Zoom.us integration related access with-in 2 working days.

From Monday to Friday except National or Regional Holidays From 9:00 AM EST to 5:00 PM EST.

Support cases can be raised by with myVax support team using one of the below three mechanisms.

support@myvax.com
support@myvax.com

+1 855-481-2110